Contacting Us

Updated 6 days ago by Juan Velez

Purchasing a new product can be exciting, especially if you are ready to get it started right away. But sometimes the unexpected can happen, like missing parts or your new product arrived damaged. It is recommended to have your product registered before contacting us. If you cannot register your product, we will be more than happy to do it for you.

Register Your New Product

Any and all products can be easily registered on our product registration page.

Your New Product is Damaged or is Missing Parts

Call our tech line at 1-877-338-0999 is open 24 hours a day, seven days a week. Information you should have available at the time of the call answer is the model and serial numbers of the product you have (see below). You must also present us with a copy of the sales receipt for warrantied procedures. The copy can be faxed to 562-236-9429 or emailed to us. 

Please have the following information ready when you call:
  1. Model Number
  2. Serial Number
  3. Proof of Purchase (for warranty claims)
  4. Date and Place of Purchase

Our technicians will walk you through some basic diagnostics, so it is best to call when you are near your product.

Request a Callback

If you would like us to call you back, please select "9" after the main menu. This will save your place in line and avoid you having to wait over the phone.

Emailing Us

Drop us a line here with the model and serial numbers of the product and a copy of the purchase receipt. In your email, please include a detailed description of any questions or concerns you may have. 

How did we do?

Powered by HelpDocs (opens in a new tab)