My brand new product is missing parts.
What do I do if all the parts weren't in my box after unpacking it?
Please call our toll free number at 877-338-0999 as soon as possible. We will need a copy of your sales receipt faxed to us with the warranty application. Using your generator manual as reference, find the parts list and write down the item number, the quantity, and the description. We will send the missing parts out immediately.