Ordering Parts and Contacting Support

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Ordering Parts and Contacting Support

5 articles

What information do I need when calling customer service?

Please have the following information ready when you call: Model Number. Serial Number. Proof of Purchase (for warranty claims). Date and Place of Purchase. Our technicians will walk you through some…

Updated 2 years ago by Scott Henning

How do I contact 24-hour emergency support after hours?

For power/generator emergencies, please contact our on-call technical staff at (562) 204-1188, weekends and holidays included. The system will ask you to leave a voicemail which will then ring each o…

Updated 2 years ago by Scott Henning

My brand new product is missing parts.

Purchasing a new product with missing parts can be frustrating. We are here to ease that frustration. You have a couple options for getting these missing parts replaced: Call our tech line at 1-877-3…

Updated 2 years ago by Juan Velez

How Do I Order Replacement or Spare Parts and Accessories?

Parts All replacement parts are stocked in our facilities in Southern California and Burlington, ON, Canada. To place an order for spare or replacement parts, please give our Technical Support Team a…

Updated 3 days ago by Juan Velez

Serial Number Location

Alongside this, the serial number can also be found on the cover page of your owner's manual.

Updated 1 year ago by Juan Velez

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