FAQ

6 articles

Contacting Us

Purchasing a new product can be exciting, especially if you are ready to get it started right away. But sometimes the unexpected can happen, like missing parts or your new product arrived damaged. It…

Updated by Juan Velez

Serial Number Location

Serial Numbers can be found on the dataplate label located on your product. Locations for the dataplate label are found below for each of our product categories. Additionally, the serial number can a…

Updated by Juan Velez

Submitting Your Proof of Purchase

Submitting your proof of purchase is an easy and essential way to verify your warranty and guarantee years of effortless customer service. This video will show you a few simple ways to submit your pu…

Updated by Juan Velez

Submitting Your Amazon Proof of Purchase

Verifying your warranty is quick and important for ensuring continued, seamless customer support. For purchases made through Amazon, your warranty can be validated using the Amazon Invoice page provi…

Updated by Jai Bryan

Ordering Parts or Accessories

How to Order Replacement or Spare Parts and Accessories All replacement parts are stocked in our facilities in Southern California and Burlington, ON, Canada. To place an order for spare or replaceme…

Updated by Juan Velez

Reviews

You have just tried out your new product (or maybe you have had yours for a while now), but you would like others to know about your experience with it.. Finding Your Product To begin the review proc…

Updated by Juan Velez

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